Two Ways Your Goods Travel
Cargo on Faisal Movers works in two different ways, and travellers confuse them. Here is the difference, plainly.
On the Bus You Travel In — Luggage
Your luggage travels in the hold of the bus you are travelling in. The free allowance depends on the route and the class, so confirm it at booking — do not rely on a single number from any website. Extra weight beyond the allowance is charged as cargo. Arrive 30–45 minutes before departure so your bags are weighed and loaded in time, and label every bag with your name and mobile number.
From a Terminal Cargo Point — Bulk Goods
If you are not travelling yourself, take your goods to the cargo counter at a Faisal Movers terminal. The counter staff weigh the parcel, note the destination and the recipient's name and mobile number, and your goods usually travel on a scheduled bus to that city. This is the right option for parcels, documents and bulk goods going from one city to another — the same counters handle both small parcels and large consignments.
How to Send a Parcel in 4 Steps
Visit the cargo counter
Go to the cargo counter at your nearest Faisal Movers terminal. If you are unsure which terminal has a cargo counter, call the helpline 0311-1224488 (UAN 111-22-44-88) first and confirm the counter timings.
Weigh and declare
Tell the counter staff the weight, the destination city and the recipient's name and mobile number. Pack fragile items well yourself — strong boxes and clear labelling save arguments later.
Pay and keep your builty
Pay the charge at the counter and take your builty (consignment note) number. That number is your receipt and your only proof of booking — keep it safe and share it with the recipient.
Recipient collects at the destination
The recipient usually collects the parcel from the destination terminal's cargo counter. Confirm the exact collection process at booking, and ask the recipient to carry their original CNIC.
What You Can Send
Cargo counters typically accept parcels, documents and envelopes, household goods, excess baggage and larger bulk shipments. If your item is fragile, valuable, perishable or unusual in size, describe it at the counter before booking — the staff will tell you whether it can travel and how it must be packed. For anything restricted or prohibited, the counter's word is final; do not rely on a website list.
Cargo Rates — Read This Before You Believe Any Table
Most cargo guides publish a neat per-kg rate table. We do not — because the published tables disagree with each other, some by two or three times. A table that looks precise but is wrong helps nobody.
The honest position is this: the charge depends on the weight, the distance and the type of item. A small document to a nearby city and a heavy bulk consignment to Karachi are priced differently, and rates change over time. Confirm the exact charge at the cargo counter or on the helpline 0311-1224488 before you send anything — that one phone call is worth more than any rate table on the internet, including ours if we had printed one.
Tracking Your Parcel
This guide has no online tracking tool, deliberately. A parcel's real status lives only with the cargo office that booked it. Keep your builty (consignment note) number and ask the cargo counter or the helpline 0311-1224488 for the status. Do not trust any website that claims to show your parcel's live location from a number alone.
Cargo Counters at Major Terminals
Cargo counters operate at the major terminals. Counter timings can change, so call 0311-1224488 before visiting with a large consignment.
| City | Terminal Area |
|---|---|
| Lahore | Jinnah Terminal & Abdullah Terminal |
| Karachi | Sohrab Goth & Saddar Terminals |
| Rawalpindi | Faizabad & Pirwadhai Terminals |
| Multan | Vehari Chowk Main Terminal |
| Other cities | Ask the helpline for your city |
Full terminal addresses are on our terminals page, and terminal facilities — waiting areas, washrooms and prayer areas — are listed on the same page under Terminal Facilities.